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monday AI Agent Factory: The Digital Workforce for All Your Business Needs [2026]
- Ishani Dhar Chowdhury
- 13 hours ago
- 9 min read
Artificial Intelligence (AI) is slowly becoming a necessity that transforms business operations and brings digital transformation. For instance, the newly introduced monday AI features have reshaped customer expectations and redefined software delivery.
Currently, the AI technologies market is worth USD 244 billion. By 2030, experts predict it'll reach a whopping USD 800 billion.
If you're a monday user, you've probably heard about the new monday AI Agent Factory. Introduced in September 2025, this product helps create personalised monday.com AI agents to work for your business needs.
This blog post is a monday AI Agent Factory review to help you understand the platform's accessibility and features.
What's the monday AI Agent Factory All About?
This goes beyond the existing monday.com AI features. Examples include translating, extracting, detecting sentiment, and more.
The monday AI Agent Factory can help you create your own personalised AI agent. This monday.com AI assistant will work 'with you and for' your business needs.
It's an external or standalone product, separate from the core monday WorkOS system. You won't even need a monday.com account to use it.
That means anyone can design, launch, and manage these monday.com AI agents. They can easily become integrated members of your team.
These aren't simple bots. Instead, they are a powerful workforce that you can customise to handle complex workflows.
Why Was monday AI Agent Factory Created?
By the end of FY 2024, about 245,000+ monday users had performed 10 million AI actions, proving its popularity. In 2025, they launched the monday AI Digital Workforce.
The monday AI Agent Factory was created to:
Enable teams to scale their businesses without increasing headcount budget.
Create specialised monday.com AI assistants to automate tedious tasks.
Build a dedicated workforce to handle workflows and business functions.
Handle everything so that your team can focus on strategic work.
You can build the monday.com AI agents from ready-made templates. Or, you can create them from scratch, using a simple prompt. Either way, you'll get plenty of customisation options.
Sit back, and let the monday Agent Factory features handle your morning brief call and also perform competitor analysis.
monday.com AI Agents: Meet Your Virtual Teammates
McKinsey & Company reports that 62% of survey respondents highlighted that their organisations are at least interested in and experimenting with AI agents. The monday.com company leveraged this demand by introducing the monday AI Agent Factory.
Companies have reported that monday.com AI features and capabilities have helped them cut down manual work by 50%. With the monday.com AI agents and AI blocks, this percentage can grow.
Let's learn more about these digital workers in the monday AI Agent Factory product.
Trends Analyst
This monday.com AI assistant will research with targeted queries to find the latest industry trends. They'll filter key developments into actionable and concise insights. You can also train this agent to deliver a structured trends report by email.
Appointment Coordinator
With this monday.com AI agent, you can schedule calls to confirm appointment details and remind customers about upcoming ones. They can answer questions and handle rescheduling by offering time slots through phone calls or email. This assistant can also share policies and prepare for appointments.
RSVP Agent
This monday.com AI feature will call guests to confirm attendance. They'll answer queries and share event details. This agent will also automatically update the guest list with every status.
Support Specialist
This monday.com AI agent will call customers to answer queries and share information. They will escalate complex issues to the designated team's mailbox. The assistance helps you send the necessary resources to the client's email on request.
SDR Expert
This monday AI Agent Factory assistant can help qualify leads to provide accurate product information. They can ensure timely follow-ups and schedule meetings. The agent can also nurture prospects with personalised email outreach.
Dev Stand-up Coordinator
With this monday AI Agent Factory assistant, you can call team members daily to capture task blockers and updates. They will send a concise status report to your team's inboxes. This agent can also log progress on what's been done and what's up next on the agenda.
monday AI Agent Factory: How to Set This Up?
In the third quarter of 2025, monday grew 26% YoY, reaching revenue of USD 316.90 million. This proves the overall demand for this SaaS tool.
The monday AI Agent Factory can be your go-to assistance if you set it up correctly. Follow these steps:
#1. Create Your Agent
After creating an account, you'll be redirected to the Home Page. This will showcase your account's existing Agents, also called the Digital Workforce.
All you have to do is click '+ Create Agent' to get started. You can:
Either use the available templates or start typing or editing the prompt in the chat box.
Don't forget to explain the monday.com AI agent's capabilities and the specific action you want them to take.
Include resources to use, the tone and style of speaking, and other important prompts.
Review the canvas in the 'Build' tab and tweak the prompt until you're satisfied with the monday.com AI assistant.
Example: Instruct your agent to identify as an 'AI Agent' in a phone call.
#2. Set a Trigger
You can now define the trigger for your agent. Follow these steps:
Click the 'Trigger' tab to set it up.
(For now) The only supported trigger is 'Schedule' to activate the monday.com AI agent at a specific time and date.
Set time parameters and select whether it's a recurring or one-time-only trigger.
#3. Customise Your Agent
Customising the monday AI Agent Factory assistants can seem a little overwhelming. That's why you can reach out to a monday consultant at Fruition. Here's how we can help:
Customise the phone call style, voice, intro message, and more.
Setting and editing your variables for dynamic input.
Adding and connecting tools.
Running tests on your agent and making changes when necessary.
We'll also track the overview, insights, and activity log of each agent. Reach out to Fruition to know more about the monday AI Agent Factory review.
Why Should You Use monday AI Agent Factory?
You might be wondering: If you've already got the monday.com AI features in your plan, why do you need the monday AI Agent Factory? Moreover, monday automations could essentially handle a few of the capabilities. Right?
Technically, standard automations follow predefined 'if-then rules.' Moreover, AI features only assist with specific tasks.
The Digital Workforce transcends the AI and automation capabilities in monday WorkOS. Let's learn more.
AI Agent Capabilities
The monday AI Agent Factory enables:
Autonomous decision-making and complex reasoning, going beyond simple actions and triggers.
monday AI agents to actively analyse context, make judgement calls, and learn from patterns to independently execute multi-step workflows.
Understanding of nuanced business requests and adapting to changing conditions.
Prioritising tasks dynamically and handling multiple expectations without intervention.
The monday.com AI assistant can function as an intelligent team member rather than a simple tool.
Customise Your monday.com AI Agent
You can shape every aspect of your monday.com AI assistant.
Adjust how they sound to craft an agent voice that fits your business needs. That's everything from accent, gender, and speed.
Define your agent's role to determine how they'll work. You can also adjust their skills and mission to ensure they act with clarity and stay aligned with goals.
Analyse how it connects to existing third-party tools. Connect the monday.com AI agent to platforms, ensuring they work where you do.
Easily Use the monday AI Agent Factory
The monday AI Agent Factory offers straightforward steps to build your agent, either from scratch or with ready-made ones.
Pick an agent: You can describe the capabilities you want your agent to have or choose from the prompt template.
Customise the agent: Once selected, you can edit and customise the agent to connect external tools and optimise work.
See it in action: Customise, edit, and connect your tools with the monday AI agent to optimise work.
monday AI Agent Factory Pricing: How Much Will It Cost?
To access these powerful monday.com AI agents, you'll have to select a plan that suits your business needs. The best part? There are no hidden costs.
With these monday AI pricing plans, you can perform small tasks or enterprise workflows to create working agents in just a few minutes. You can also start for free, and there's no credit card required.
Let's discuss the plans in detail.
Free: The Starter Plan
Use this plan to experiment with your first agents. You can also save hours of manual work with:
Up to 5 calls.
1,000 web searches.
250 emails handled by monday.com AI agent.
The Free plan will cost USD 0 per month. It'll come with one active agent, 500 credits per month, two seats, and community support.
Squad: The Growing Teams
You can empower your team to skip manual work and grind with:
Up to 50 calls.
10,000 web searches.
2,500 emails handled by the monday.com AI assistant.
The Squad monday AI pricing plan for Agent Factory will cost USD 49 per month. It will include 10 active agents, 500 credits per month, unlimited seats, and standard support.
Force: For Power Users
This plan is a great way to scale across teams because monday.com AI agents:
Take up to 300 calls.
Perform 60,000 web searches.
Handle 15,000 emails.
With the Force plan, your team can focus on impact rather than admin. This costs about USD 299 per month and comes with 75 active agents, 30,000 credits per month, multi-agent workflows, and prioritised support.
Powerhouse: For Enterprises
You can run agents at enterprise scale. This replaces thousands of manual work hours with monday.com AI agents built for security, control, and speed.
Similar to the monday Enterprise pricing plan, the Powerhouse plan in monday AI Agent Factory offers tailored pricing based on seats, use cases, etc. Here, you'll get:
Tailored active agents.
Enterprise support.
Advanced analytics and actions.
Custom Agent Credits plan.
Fun Fact: In case you need more Agent Credits, you can buy more. Add extra to keep boosting your organisational workflows. It'll cost USD 99 per month for 10,000 extra credits.
Limitations of Using the monday AI Agent Factory
There are a few limitations of using this new monday AI Agent Factory feature by monday.com.
#1. Can't Connect With monday.com
You cannot connect the agents with your monday account yet. Yes, it's a completely separate product.
The in-platform monday.com AI features like AI blocks, monday Sidekick, and monday Vibe will remain the core functions.
#2. Credit Limits
Every time the monday.com AI agent performs a task, credits get used up based on the task complexity. Once you exhaust the Agent Credits, your digital workforce will temporarily pause agent activity.
You can then add more Agent Credits to your current plan or upgrade to the next plan tier.
#3. No External AI Models
Since the monday AI Agent Factory is an all-in-one platform, it doesn't support its own AI models or custom API keys. It also applies to integrated services.
Thankfully, all necessary models are included within the monday.com AI agents.
#4. Human Oversight Needed
monday.com AI assistant's outputs might be unpredictable and contain errors. That's why you should ensure human oversight to validate outputs.
If left unchecked, these can lead to legal, financial, and operational consequences. Don't use them for autonomous decision-making in sensitive areas like credit, safety, healthcare, etc.
If you want to know more about the monday AI Agent Factory, feel free to reach out to Fruition. As a monday.com partner, we can guide you through the capabilities to help you identify high-impact use cases for your business.
FAQs
Who can use the monday Agent Factory?
Since the monday AI Agent Factory is an independent entity, you won't need a monday.com account to access the capabilities. That means everyone can use this without needing any technical skills. To access a monday.com AI assistant, you just have to describe what you want to do, customise it as needed, and launch.
Can monday.com AI agents integrate with tools?
While these AI assistants cannot connect with monday, they can integrate with your tech stack. They can connect seamlessly with popular tools. Examples include Google Calendar, Slack, Gmail, and more are soon to come.
Is monday AI Agent Factory free?
Initially, you can start a trial with one active agent and 500 monthly credits per account for free. There is a free forever plan. However, you'd have to upgrade to the Squad, Force, or Powerhouse pricing plans to access extra features. These monday AI pricing plans can cost USD 49 for Squad and USD 299 for Force.
What are Agent Credits in the monday AI Agent Factory?
Agent Credits are the universal currency that lets your monday.com AI agent work efficiently and perform tasks. Every time an agent does something (action), credits get consumed. The number of credits used will usually depend on the type of task. You can get 500 to 30,000 credits based on the pricing plan. In case you exhaust the credits, you can buy 10,000 more for USD 99.
What is an active agent?
An active agent in the monday AI Agent Factory is the one digital worker that's currently active and working with you. Ideally, you can build additional agents as drafts and keep them on standby. They'll be ready whenever you need them. However, they won't be counted as active until you activate them.
